Conditions of Carriage

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STANDARD TERMS AND CONDITIONS OF CARRIAGE 

PASSENGER TICKETS - GENERAL CONDITIONS

All passenger tickets, whether sold on the bus at time of travel or in advance at booking offices or authorised ticket agencies, or issued by Bus Éireann under the School Transport Scheme, are issued subject to the bye-laws, regulations and conditions contained in the publications and notices of or applicable to Bus Éireann. Purchase of a ticket is deemed to imply acceptance of these conditions.

Tickets which are valid for travel on the services of other transport companies are in addition subject to the conditions of carriage of the respective transport companies concerned. Such tickets are issued by Bus Éireann as agents for such other transport companies and Bus Éireann and/or its staff are not liable in the event of any failure by other transport companies to operate as advertised.

Tickets issued by Bus Éireann are not transferable. Break of journey is not permitted except at interchange points for completion of journey by another bus on the same day.

Claims for refunds in respect of unused tickets will be considered solely at the discretion of Bus Éireann and will be subject to such administration charges as Bus Éireann may deem appropriate.  No refunds will be made on partially used tickets in any circumstances.

Passengers boarding at intermediate points not listed on the schedule of fare stages will be charged as from the previous listed stage point. Passengers alighting between two listed fare stages will be charged the fare to the next listed stage point.

Passengers are obliged to pay the proper fare for their bus journey. If a passenger refuses or omits to pay his fare, he/she must give his/her name and address to the driver or conductor if so required.  If he/she fails to do so, or gives false or misleading details, he/she may be detained until the arrival of the Garda Síochána and in that event, may be liable to prosecution.

Passengers who override their fare shall be deemed to have exhausted their entitlement to travel at the stage point at which their fare expired. Any travel which they take beyond that point shall be treated as a new journey and passengers will be liable for the appropriate fare from that point to the intended destination.

Every effort is made to ensure accommodation on buses for ticket holders but no liability or responsibility is accepted by Bus Éireann for the inability of a passenger to use a ticket on any particular bus if there is insufficient accommodation on that bus.

Tickets must be retained for inspection, and must be produced for inspection on request by any authorised official of Bus Éireann. Tickets must also be surrendered if and when requested by any authorised official of Bus Éireann.

All tickets are valid for travel as indicated by the fare paid and/or other details printed on the tickets at time of issue.  Passengers are obliged to ensure that these details are correct in respect of the journey intended.  If a ticket is spoiled or tampered with, it will be invalidated, and if a passenger travels with it, he/she will be considered to have travelled without a ticket.  In such circumstance, the passenger will be obliged to pay the full fare for the journey undertaken.  Bus Éireann reserves the right to suspend or withdraw the issue of tickets of a particular category or at a particular fare on any route or section of route as may be notified from time to time.

Minimum fares are charged on certain bus services as notified from time to time.

 

PASSENGER TICKETS - CATEGORY VALIDITY

Children under sixteen years of age are charged fares at such special child rates as may be specified from time to time. One child under three years of age will be carried free if accompanied by and in the charge of a fare-paying passenger, provided that the child does not occupy a seat to the exclusion of another passenger.

Where doubt exists as to the eligibility of a child for a reduced fare, it is the responsibility of the passenger claiming the child fare to produce evidence of age.

Schoolchild fare – Under sixteen years
A special Schoolchild fare is available on Provincial City Services only, in Cork, Limerick, Galway and Waterford.  This Schoolchild cash single fare applies during normal school terms for travel between home and school Monday to Friday up to 17:00 hours and on Saturday up to 13:30 hours.

Unaccompanied Children
Children under 12 years of age will NOT be carried, except when they are accompanied by a responsible person aged 16 years or over, on the following categories of Bus Éireann services:

All Expressway services - as detailed in Expressway section of Bus Éireann website Buseireann.ie or in the Expressway section of Bus Éireann’s published Timetable Booklet.

Non-Expressway services where the intended journey of the child passenger exceeds 50 kilometres.

Where doubt exists as to the eligibility of a child for unaccompanied travel, it is the responsibility of the passenger claiming such eligibility to produce evidence of age.

Single Tickets are valid for one single journey on date of issue as shown by fare paid and/or other details on the ticket.

Return Tickets are valid for one outward and one inward journey only; they are not valid for two journeys in the same direction.

Ordinary Return Tickets (monthly validity) are valid for one outward journey on date of issue as shown by fare paid and/or other details on the ticket, and for return journey for up to one month from date of outward travel.

Midweek Return Tickets are valid for one outward journey on date of issue as shown by fare paid and/or other details on the ticket, and for return journey for up to one month from date of outward travel. Midweek Return Tickets are valid for outward and return travel on Mondays, Tuesdays, Wednesdays and Thursdays only. Passengers who wish to return on other days, within one month of the date of outward journey, must pay an excess fare equal to the difference between the Midweek Return fare and the appropriate Ordinary Return fare for the journey travelled.

Midweek Return Tickets are not issued on certain services operated jointly with Ulsterbus Ltd. and on other specified routes as notified from time to time.

Day Return Tickets are valid for one outward journey on date of issue as shown by fare paid and/or other details on the ticket, and for return journey on the same day. Passengers who wish to return on another day will NOT be issued with excess fares tickets.

Family Return Tickets, valid as Ordinary Return tickets, are issued to family groups consisting of one or two adults and up to a maximum of 3 children under 16 years of age. Family fares are calculated at twice the ordinary return fare subject to a minimum chargeable fare. Family Return Tickets are NOT issued at Midweek Return Fares.  Family Return Tickets are not available on cross-border services.

Student Single, Return and 10-Journey Tickets are issued at discounted fares to students aged 16+ on production of a valid International Student/Scholar Identity Card (ISIC); or a current Student Identity Card issued by a recognised third-level college in the Republic of Ireland; or a current Translink Student Identity Card; or a current Student Travelcard/Student Travelcard for Teens as issued by Student Travelcard Ltd., or a valid Bus Éireann Student ID card for second level students 16+; but otherwise have the same conditions of validity as ordinary Single and Return tickets.

Weekly (10-Journey) Tickets are valid for 10 journeys as specified, and as shown by fare paid and/or other details on the ticket, for a period of seven consecutive days inclusive of date of issue and including Sundays. For example, a Weekly Ticket issued on Tuesday is valid up to and including the following Monday. When a public holiday falls within the period of validity of a 10-Journey ticket, the expiry date is automatically extended by one day without endorsement of ticket.

Child 10-Journey Weekly Tickets are issued to children under 16 years of age on production of valid Bus Éireann Child ID Card.  This ID card will expire on child’s 16th birthday.

Where doubt exists as to the eligibility of a child for unaccompanied travel, it is the responsibility of the passenger claiming such eligibility to produce evidence of age.

In all cases where concession rate tickets are issued on production of the appropriate card or document showing entitlement to the concession, such card or document must be produced for inspection on each occasion on which the ticket is tendered for travel. Where Student/Child ID Cards or other concession entitlement documents are used after the due expiry date, or are transferred to another person, or are fraudulently used in any other manner, they will be confiscated.  In such cases the appropriate full fare must be paid for the journey undertaken.

Tickets issued at special reduced return fares, or for special services not listed in the published timetables, are valid in accordance with special conditions as advertised and notified from time to time.

Commuter Tickets are issued subject to the following additional conditions:

Weekly and Monthly Commuter Tickets are valid only as specified on the tickets. They are not valid on special services not listed in the timetable.

Commuter Tickets issued in Cork, Galway, Limerick and Waterford are valid only in the city in which they are issued.

Commuter Tickets must be presented with a valid ClÉ Photo ID Card of the holder with the corresponding validation number entered on the ticket. Tickets remain the property of Bus Éireann and must be produced for inspection at any time during a journey, or surrendered if demanded by any authorised official.

Passengers failing to produce a current valid commuter ticket on request will be obliged to pay the full fare for the particular journey travelled and no refund will be payable by Bus Éireann to such passenger in any such case.

Commuter Tickets are valid only for the period shown on the ticket. Out-of-date or non-current tickets, or tickets presented without Photo ID Card or with incorrect validation number, will be confiscated. Photo ID Cards remain the property of the Company and will be confiscated if presented with a non-valid ticket.

Claims for refunds or extensions of tickets in the event of reduction or disruption of services will not be considered.

Commuter Tickets are not transferable and do not confer any priority on the holder over other passengers.

A charge will be made for the issue of Photo ID Cards.

Tickets which are lost, lent or stolen will not be replaced.

Photo ID Cards for commuter tickets are issued at Bus Éireann Travel Centres at Cork, Galway, Limerick and Waterford.

All Commuter Tickets are issued and accepted subject to the rules, regulations and conditions of the Company. Irregularities in the use of any ticket may lead to its confiscation.

Tickets issued in conjunction with Iarnród Éireann and Dublin bus are, in addition, subject to the Conditions of Carriage of Iarnród Éireann and Dublin Bus.

 

TAXSAVER TICKETS

As a result of Government legislation Employers can purchase monthly, annual/yearly or part-yearly Taxsaver Commuter Tickets on behalf of their Employees.  Companies can save up to 10.75% in PRSI while employees can save between 31%-52% in Tax, PRSI and USC on the cost of their travel.

The Employer acknowledges that passes issued to it under the Taxsaver Scheme are non-transferable and specific to employees for whom they are purchased.  The Employer covenants and undertakes to procure compliance with this condition by its employees who are provided with passes by the Employer under the Taxsaver Scheme.  Loss of stolen monthly passes will not be replaced.  Any replacement passes issued under the Taxsaver Scheme for lost or stolen annual or part-yearly passes shall only be issued once in any twelve-month period.  Employees must report lost or stolen passes to An Garda Siochána and the designated company person in its Employer and the designated company person must then notify Bus Éireann in writing and provide supporting documentation; e.g. letter from employee and copy of incident report from An Garda Siochána.  This documentation may be sent by email and a replacement fee will be charged at the rate of either €10, €15 or €20 as more particularly set out in the “Ticket Conditions” available on www.taxsaver.ie

Damaged monthly passes will not be replaced.  Damaged annual or part-yearly passes issued under the Taxsaver Scheme will only be replaced at the discretion of Bus Éireann and the damaged pass must be returned before a request for a replacement can be considered.  No refunds/credits will be given for monthly passes.

All refunds/credits for annual and part-yearly passes are purely at the discretion of Bus Éireann.  All passes must be returned by the Employer to Bus Éireann with a cover note on the Employer’s headed paper outlining the reason for the refund application.

Where part only of a month has expired the full month will be included in the calculation of the refund.  There is no administration fee involved.  There is no refund given for annual and part-yearly passes that were lost, stolen, destroyed or damaged during the year nor for replacement annual and part-yearly passes that were lost, stolen, destroyed or damaged during the year.

 

SERVICES OPERATED JOINTLY WITH ULSTERBUS AND EUROLINES

Tickets issued for travel on services operated by Bus Éireann jointly with Ulsterbus Ltd. are subject, where applicable, to the conditions of carriage and ticket validity regulations of Ulsterbus Ltd.  Additional special conditions apply to tickets issued by Bus Éireann for travel on international coach services to Britain and Europe.  These conditions are contained in the relevant publications detailing such international services.

Additional special conditions also apply to School Transport Scheme Travel Tickets issued by Bus Éireann and to Free Travel Passes issued by Department of Social Protection, Department of Defence and Department for Regional Development (Northern Ireland).  These special conditions are printed on the relevant Travel Tickets and Free Travel Passes as appropriate to each Scheme.  Holders of the foregoing categories of tickets and passes are deemed to be fully aware of the conditions of validity applicable in each case and, in particular, that all such tickets and passes must be produced for inspection on request by a driver or other authorised official of Bus Éireann.

 

CUSTOMS/SECURITY REQUIREMENTS

In order to comply with customs and/or security requirements it may be necessary as directed for passengers to alight from coach at ferry terminals, coach stations or other locations to have luggage checked and to present suitable identity documents for verification. All passengers shall be deemed to be fully acquainted with customs, police, security, censorship and immigration requirements applicable to international travel.

In the event of passengers being unable to satisfy the requirements of the relevant authorities before the departure time shown in the published timetables, services will not be delayed. Bus Éireann shall not be liable for any loss, damage, delay or expense arising as a result of such delays or inability to complete a journey.

 

TIMETABLE

 

While every effort is made by Bus Éireann to ensure the full operation of all bus services advertised by it at all times, Bus Éireann will not be liable for any delay or interruption in any of its services where such delay or interruption is caused by reason of matters beyond its control, including, without limitation, interference by labour or industrial dispute, machine break-down or interruption in supply by others of power, materials or finished goods.

Bus Éireann services may be subject to alteration or cancellation without notice for reasons beyond the control of Bus Éireann. Intending passengers are, therefore, advised to enquire before setting out on their journey for the latest information concerning the services.

On occasions where snow, fog, or other adverse weather conditions prevail, or the state of the roads is unusually difficult or if for any reason whatsoever roads or sections of roads are closed to traffic, it may be necessary to vary the times of Bus Éireann services, or to suspend their operation without notice.  Bus Éireann shall not be liable for any loss, damage, delay or expense arising as a result of such circumstances outside the control of Bus Éireann.

 

PASSENGERS’ LUGGAGE

Each passenger may carry one medium-sized suitcase or equivalent (maximum dimensions 80 cms x 70 cms x 20 cms and maximum weight 15 Kgs) on a bus free of charge, which luggage must be placed in the luggage compartment of the vehicle.

In addition, each passenger may carry one small item of hand luggage free of charge inside the passenger saloon of the vehicle. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat.  Hand luggage carried inside the passenger saloon must not be placed where it could obstruct the gangway or any passenger entrance or emergency exit, but must be placed under a seat or in an overhead rack as appropriate.

Any additional luggage may only be carried if, in the opinion of Bus Éireann, there is sufficient accommodation available.  Such additional luggage, if carried at the discretion of Bus Éireann, must be placed in the luggage compartment of the vehicle and may be subject to an additional charge as determined by Bus Éireann from time to time.

Folding childrens' pushchairs will be carried free, subject to accommodation being available and provided they are folded before placing in the luggage compartment or other designated area of the vehicle. Folding bicycles which are packed and wrapped in a suitable carrier bag/protective covering will be treated as passengers’ accompanied luggage and carried free of charge in the luggage storage area.  Folding bicycles which are NOT packed or wrapped as described above will be charged at the full cycle rate.

Bicycles, prams and non-folding childrens' pushchairs will be carried only if sufficient accommodation is available; they must be placed in the luggage compartment or other designated area of the vehicle and are subject to a charge as determined by Bus Éireann from time to time.

On vehicles accessible to mobility impaired persons who are wheelchair users, a wheelchair must be parked in the designated area and in such a manner as the driver may direct.  A wheelchair user has priority for use of this designated area at all times.  One occupied childrens’ buggy or pushchair may be parked in this designated area when it is not occupied by a wheelchair.

Where it is necessary to transfer to another vehicle or vehicles before completion of journey, the availability of sufficient accommodation for additional items of luggage or for bicycles, prams or pushchairs, cannot be guaranteed.

All luggage must be securely packed, fastened and locked before being placed in or taken on vehicles. All luggage must also be clearly labelled with the name, address and destination of the accompanying passenger.

Passengers are required to place a string label on items of luggage placed in the luggage compartment of a vehicle and will be required to produce evidence of identity to a Bus Éireann driver or other authorised official on request.

All items of passengers' luggage as described in the foregoing are carried by Bus Éireann at owner's risk, irrespective of whether or not they have been handed to a Bus Éireann employee or agent and without regard to the part of the vehicle in which they are carried or by whom they have been so placed in such vehicle.

Bus Éireann, its employees, agents, and/or sub-contractors shall not be liable for loss of and/or damage to passengers' luggage or any passengers' personal possessions, unless such loss or damage is proven to have been caused by the negligence, breach of duty or breach of statutory duty of Bus Éireann, its employees, agents or sub-contractors.

In the event of Bus Éireann being proven liable for loss or damage under this clause the liability of Bus Éireann shall be limited to a maximum of €127 in respect of each claim, and also to a maximum of €51 for any one item contained within the luggage lost or damaged.

Personal effects or items of luggage of a relatively expensive nature should not be packed in luggage placed in the luggage compartment, but should be kept in a passenger's hand luggage or on the person of that passenger. Bus Éireann will not be liable for any loss of or damage to such articles if placed in the luggage compartment.

Bus Éireann will not be liable for financial loss involving cash, currency, cheques, credit/cash/charge cards, or for loss of travel or identity documents of any kind.

Bus Éireann will not accept any claim for loss of or damage to property from a third party or made by a passenger on behalf of a third party, irrespective of whether a passenger's luggage contains items belonging to any such third party.

In the event that a passenger suffers any loss of or damage to luggage, the passenger must report such loss in full to the appropriate Garda Síochána Station so that any subsequent claim can be fully investigated.  Bus Éireann will not consider any claim for loss unless the Garda Síochána have been notified and a report filed by them in respect of such a claim.

Any claim in respect of loss of or damage to property must be made to Bus Éireann within 24 hours of the journey on which the loss or damage is alleged to have occurred.  A full written report detailing such loss or damage must be submitted within five days of that date to the relevant office in Bus Éireann which deals with such matters as notified from time to time.

The foregoing Conditions of Carriage of Passengers’ Luggage are applicable on Bus Éireann services within Ireland.   Carriage of passengers' luggage on services operated jointly with Ulsterbus Ltd. is in addition subject to the Conditions of Carriage of Ulsterbus Ltd.

Separate conditions apply to the carriage of passengers' luggage on Bus Éireann services to Britain and Europe.   These conditions are contained in the relevant publications detailing such international services.

Customers are not permitted to take onto a Bus Éireann vehicle, or any vehicle operated for or on behalf of Bus Éireann, any hot food or hot drink.

 

DOGS AND OTHER ANIMALS

Guide dogs and Assistance dogs accompanying passengers are permitted to travel on all Bus Éireann services free of charge and without restriction.  An Assistance dog must be clearly identifiable either by coat or harness to distinguish it as a working dog and not a pet.   Apart from the foregoing exceptions, dogs, cats or any other animals or live fowl of any description WILL NOT be carried.

 

LOST PROPERTY

Property found in or on Bus Éireann vehicles will be deposited at the nearest depot of the Company.

A handling fee per article will be charged when lost property is claimed. If lost property is unclaimed for a period in excess of two months, such property will be sold and the monies obtained will be used to defray any expenses incurred by Bus Éireann in holding such property.

No responsibility will be accepted by Bus Éireann for loss of or damage to property belonging to a passenger which is lost or stolen on Bus Éireann premises or on Bus Éireann vehicles.

Property found in or on Bus Éireann vehicles will be deposited at the nearest depot of the Company.

 

NO SMOKING

Smoking, including the use of substitute cigarettes (e-cigarettes) is prohibited on all Bus Éireann buses and coaches and in all enclosed areas of bus stations.