Bus Éireann FAQ

  1. How do I reserve a seat on Bus Éireann services?
  2. How can I purchase Cross-Border Tickets?
  3. How does my online ticket work?
  4. Why did I not receive my confirmation email, after I purchased my ticket online?
  5. How can I get a refund for my Bus Éireann/Expressway Ticket which I did not use?
  6. What is the refunds policy due to Industrial Action
  7. How can I get information on Eurolines Services or apply for a refund of a Eurolines Ticket bought online.
  8. Where may I find information on Bus Éireann's Conditions of Carriage?
  9. What time should I check in?
  10. Are there bus services to Airports other than Dublin?
  11. What categories of ticket can I buy on line?
  12. Can I carry a dog on Bus Éireann services?

How do I reserve a seat on Bus Éireann services?

Generally it is not necessary to reserve a seat in advance on Bus Éireann services. You simply buy your ticket online, at the Booking Office at the bus station before the bus leaves, or from the Bus Driver on the bus if you are joining the service outside the main centres. However, on Expressway routes X1, 30 & 32 there is currently a seat reservation trial, for full details see http://www.buseireann.ie/inner.php?id=440 Note it is necessary to buy in advance for travel on Bus Éireann/Eurolines services operating between Ireland and Great Britain

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How can I purchase Cross-Border Tickets?

It is only possible to purchase Cross-Border tickets online for route X1 Expressway operated services, this is part of the seat reservation trial (see above).

For all other services tickets can be purchased from the local Bus Station or from the Bus Driver.

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How does my online ticket work?

You must print your Online Order or display on your mobile device and present it to the Bus Driver/Booking Office Staff who will, in exchange, issue your actual paper ticket.

Please note if you purchased a return ticket or a weekly 10 Journey Ticket, you must keep the paper ticket issued by the Bus Driver for further travel.

Tickets sold online are valid for travel on Bus Éireann services mainly in the Republic of Ireland. You may buy tickets online for travel on our services to a limited number of locations in Northern Ireland please see BuseireannExpressway. Where services are operated jointly the internet warrants are valid only on services operated by Bus Eireann. Translink drivers cannot validate Bus Éireann warrants.

Customers please note you must travel on the date selected and from the origin selected otherwise driver cannot issue ticket. Also please note break of journey is not permitted except at interchange points for completion of journey by another bus of the same day.

Tickets are non-transferable and cannot be amended.

Tickets which are lost or stolen will not be replaced.

We recommend that you check your travel details at our online Journey Planner before buying tickets.

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Why did I not receive my confirmation email, after I purchased my ticket online?

Once your transaction has been processed successfully, you should receive email confirmation of your online order immediately. If it has not been delivered to your "inbox", you should check to see if you or your service provider has filtered it to your "junk" folder.

If it does not appear in either your "inbox" or your "junk" folder, please do not hesitate to contact our Online Support Team

This situation can be avoided by adding the Online Support Team email address to your "Contacts".

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How can I get a refund for my Bus Éireann/Expressway which I did not use?

If you did not have your confirmation email with you at time of travel and bought a replacement ticket from a Bus Éireann Driver or Booking Office staff at Bus Station, please retain that ticket and submit it in support of your refund application.

If you decide for some reason not to use the ticket you bought online, you should apply for refund before the date of outward travel shown on your order.  You must make all refund claims no later than 30 days after the date of outward travel on your unused ticket.

Claims for refunds in respect of unused tickets will be considered solely at the discretion of Bus Eireann and will be subject to an administration charge of €5 per transaction.

Refunds will not be granted on partially used tickets.

Refunds will not be issued in respect of lost or stolen tickets.

Customers please note it takes a minimum of 10 working days for refund amount to be credited back to your account/appear on a statement of a credit/debit card.

Requests for refunds on unused tickets bought on our website (www.buseireann.ie) will only be considered on receipt of written application. You should apply in writing, enclosing your confirmation email to:

Online Ticket Sales
Customer Care
Bus Éireann
Broadstone
Dublin 7
Ireland

Or alternatively by email.

Please note that terms and conditions for Eurolines Tickets differ from National Tickets.

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Refunds policy due to Industrial Action

LeapCards

Customers with annual and monthly bus tickets (including Taxsaver Tickets) on Leap Cards will be issued with a refund based on ticket value and the number of days travel lost due to the industrial action.

Monthly & Annual Tickets – Non Taxsaver

Refunds should be claimed once the dispute is resolved by emailing customercare@buseireann.ie with your Leapcard number. The appropriate refund amount will be remotely loaded to your Leapcard and will be placed onto the card once it is presented to any Payzone terminal. Customers will be informed that the refund has been processed and available for collection by email.

Monthly & Annual Ticket's - Taxsaver

Refunds should be claimed once the dispute is resolved by your employer emailing taxsaver@buseireann.ie with their Taxsaver Account Number and Employee Name.

For other ticket types no refunds will be made on any partially used tickets including 10 Journey Tickets in any circumstances.

Claims for the refund of unused tickets will be solely at the discretion of the company and should be made to customercare@buseireann.ie

How can I get information on Eurolines Services or apply for a refund of a Eurolines Ticket bought online.

Information on Eurolines Services is available from

http://www.buseireann.ie/inner.php?id=263

Timetable information can be found from http://www.buseireann.ie/inner.php?id=250

Queries can be sent to eurolinesales@buseireann.ie.

Applications for refunds of Eurolines tickets bought online should be sent to eurolinesales@buseireann.ie before the departure date.

Please visit http://www.buseireann.ie/inner.php?id=325

 for Eurolines conditions of carriage.

Where may I find information on Bus Éireann's Conditions of Carriage?

For information on travelling with guide dogs, carrying bicycles on buses, lost property, etc, please see our

Terms and Conditions.

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What time should I check in?

If you are travelling to an airport or ferry terminal we suggest that you plan your journey so as to arrive at least 1 hour before the recommended check-in time shown on your airline or ferry tickets.

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Are there bus services to Airports other than Dublin?

We operate long distance services to Dublin and you may connect at Busáras (central bus station) with the 'Airlink' service operated by Dublin Bus. We offer through ticketing from all points on our

Expressway network to Dublin and that covers travel on our services and connecting 'Airlink' services to Dublin Airport. We also operate frequent services to Cork, Kerry, Ireland West Airport, Knock and Shannon Airports.

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What categories of ticket can I buy on line?

Tickets sold online are valid for travel on Bus Éireann services in the Republic of Ireland only.  We regret it is not possible at this time to buy tickets online for travel on our services to/from locations in Northern Ireland.

Tickets for our programme of day tours from Dublin and Cork are available at discounted fares online.

If you are travelling around Ireland on holiday our tourist travel passes offer maximum choice and flexibility.  These are available to buy online from https://ecommerce.buseireann.ie/asp/ExplorerList.asp

You may also buy tickets online for travel on Bus Éireann/Eurolines services to/from Britain.

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Can I carry a dog on Bus Éireann services?

Guide-dogs and Assistance Dogs

All guide-dog owners carry identification cards and the dog will have a tag on its lead which will read “Irish Guide Dog for the Blind”.

Assistance dogs are used by some people with different types of disabilities, such as autism, deafness or balance problems (Stability Dogs). An assistance dog will always be wearing a blue coat marked “Assistance Dog”. A parent or guardian who is accompanying a child with an assistance dog will also be carrying an identity card for the dog.

Therapy Dogs

When a member from Irish Therapy Dogs visits a Care Facility or Hospital they wear their uniform at all times (gold sweater with logo and black trousers). The dog also has a yellow coat, collar and lead to show that he too is a member.

Note: All the types of dogs listed in this section are permitted to travel on all Bus Éireann services.

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