Customer Information

Customer Care - Get in touch with us

Please see our FAQs which covers everything from ticket and travel information to lost property. If you cannot find the information you require on our website, our Customer Care team are always here to answer any query you may have.

Telephone

Customer Call centre inaccessible

We wish to advise customers that our customer call centre, 0818 836611 is currently inaccessible due to circumstances beyond our control.

Customers can contact our customer service team online or by direct messaging us on Twitter at @buseireann.

We regret any inconvenience this may cause customers.

Call us on LoCall: 0818 836 611. Our call centre staff are waiting to take your call and assist with any query you may have. Our phone lines are open 07.00 – 19.00 Monday to Friday, and 08.00 – 18.00 Saturday, Sunday & Public Holidays.

Customers calling from outside of the Republic of Ireland can telephone +353 1 836 6111.

Email

If you have a query, complaint or feedback please email us at customercare@buseireann.ie.

Webform

Alternatively, you can fill out our webform.

Please provide as much information as you can. Knowing all the details such as date, time of travel, time & location of incident, service number, bus fleet number and direction of travel (from/to) will speed up our investigations and response.

Social Media

Contact us on Facebook, directly on Facebook Messenger, or on Twitter.

Our Customer Care team are available on social media 24/7 to answer your queries.