Customer Care

Telephone Bus Éireann

Customer Care call centre update

Bus Éireann wishes to inform our passengers that we have restored near full capacity on our customer care phone lines.

Services had been impacted in recent days owing to factors beyond our control.

You can call our agents on 0818 836 611 or if calling from outside of the Republic of Ireland, +353 1 836 6111.  Customers may experience longer wait times than usual during peak periods and we apologise if this is the case. You can also send a direct message on X (formerly Twitter) @buseireann.

Our customer care team will be happy to assist with your query.

Please telephone Bus Éireann if you require assistance at LoCall 0818 836 611. Operating hours are 08.00 – 19.00 Monday to Friday, 09.00 – 17.30 Saturday & Sunday and 09.00 – 18.00 Public Holidays.

Email Bus Éireann

Please fill out our form below if you require assistance, information or have a complaint/feedback.

Media queries can be emailed to our Press Office.  Please note that this mailbox is for media queries only, customer queries will not be responded to.

Public representatives should email our Oireachtas address directly

Contact Bus Éireann


Alternatively you can email Bus Éireann

Please note, as with any standard email, any emails containing your personal data sent to or from Bus Éireann will travel in a non-encrypted format.

Please do not enter any payment card details into any data fields such as credit/debit card number and/or security codes.

Bus Éireann takes the security of personal data very seriously, as explained in our privacy policy. You will not receive any marketing communications as a result of sending your details via this form. Privacy policy.