Eurolines FAQs
- How can I get information on Expressway Eurolines Services or apply for a refund of an Expressway Eurolines Ticket bought online.
- What time should I check in?
- Where can I book a Expressway Eurolines ticket?
- Do I need to make a booking to travel on a Expressway Eurolines service?
- Can I change my Expressway Eurolines booking after I make it?
- What type of coach will I be travelling in with Expressway Eurolines
- Can I use domestic Bus Éireann services in Ireland to connect with my Expressway Eurolines service?
- What are my rights as a passenger?
- Should I have travel insurance?
- When buying my ticket from Expressway Eurolines, who is my agreement (terms and conditions) with?
- Are there child fares available with Expressway Eurolines?
- Are persons under 16 allowed to travel with Expressway Eurolines on their own?
- Do I need to check-in with Expressway Eurolines before departure?
- How do I seek a refund on Expressway Eurolines tickets purchased online?
- Where do I put my luggage and how much can I bring?
- Are seats allocated?
- Can I take my wheelchair onboard a Expressway Eurolines coach?
- Can I smoke or drink alcohol when on-board the coach?
- What will happen at the port?
- Are there comfort stops on the journey?
- Are there meals provided during the journey?
- Is there free wifi on board Expressway Eurolines coaches?
- Are there plug sockets on the coaches to charge electronic devices?
- Is there an emergency contact number for Expressway Eurolines?
- How can I get information on Expressway Eurolines Services or apply for a refund of a Expressway Eurolines Ticket bought online.
- What time should I check in?
- Where can I book a Expressway Eurolines ticket?
- Do I need to make a booking to travel on a Expressway Eurolines service?
- Can I change my Expressway Eurolines booking after I make it?
- What type of coach will I be travelling in with Expressway Eurolines
- Can I use domestic Bus Éireann services in Ireland to connect with my Expressway Eurolines service?
- What are my rights as a passenger?
- Should I have travel insurance?
- When buying my ticket from Expressway Eurolines, who is my agreement (terms and conditions) with?
- Are there child fares available with Expressway Eurolines?
- Are persons under 16 allowed to travel with Expressway Eurolines on their own?
- Do I need to check-in with Expressway Eurolines before departure?
- How do I seek a refund on Expressway Eurolines tickets purchased online?
- Where do I put my luggage and how much can I bring?
- Are seats allocated?
- Can I take my wheelchair onboard a Expressway Eurolines coach?
- Can I smoke or drink alcohol when on-board the coach?
- What will happen at the port?
- Are there comfort stops on the journey?
- Are there meals provided during the journey?
- Is there free wifi on board Expressway Eurolines coaches?
- Are there plug sockets on the coaches to charge electronic devices?
- Is there an emergency contact number for Expressway Eurolines?
Information on Expressway Eurolines Services is available here
Queries can be sent to eurolinesales@buseireann.ie.
Applications for refunds of Expressway Eurolines tickets bought online should be sent to eurolinesales@buseireann.ie before the departure date.
Expressway Eurolines conditions of carriage can be found here
If you are travelling to an airport or ferry terminal we suggest that you plan your journey so as to arrive at least 1 hour before the recommended check-in time shown on your airline or ferry tickets.
In the Republic of Ireland, you can book on-line at eurolines.buseireann.ie, at a Bus Éireann travel centre (during opening hours) or through a travel agent. Outside of Ireland, just log on to www.eurolines.com and select your country of departure for local booking details.
Yes you must book your journey before you travel. Use one of the ways outlined above.
Yes you can edit the dates and times of a Standard fare booking. You cannot amend Economy fare bookings. If you have booked online you can change your Standard rate booking online on our website. If you have booked a Standard fare seat through a Bus Éireann travel centre or a travel agent, they can make the amendment for you. An amendment fee of €10 per leg of journey will be charged for all amendments.
If you have an open dated return ticket a fee of €10 will be charged when you book the return journey of this ticket.
All services are operated by modern air-conditioned coaches with reclining seats with good leg-room. There will be a toilet on-board and the majority of coaches will have free wifi. There will be generous leg-room on the coaches. Your coach should be clean and well presented and should display the Expressway Eurolines logo prominently. If it does not, please do let us know. Please remember to wear your seat belt at all times when the coach is moving.
Yes, because Bus Éireann is the Expressway Eurolines partner in Ireland we can offer you connecting bus and coach services using our nationwide network as part of your Expressway Eurolines ticket - as long as the correct fare category is chosen by you. For example you can book to travel from Galway (in Ireland) to London (in England). The first part of your journey will be aboard a Bus Éireann Expressway coach (on our domestic route 20). At Dublin Busaras, you must then change to the relevant Expressway Eurolines service (in this case service 871 to Birmingham/London). You may use any available route 20 departure from Galway to make this connection as long as it arrives in good time for the 871 Expressway Eurolines service departure in Dublin.
EU Regulation 181/2011 provides for a minimum set of rights for passengers travelling by bus and coach services within the European Union. A summary of these rights is available
Expressway Eurolines strongly advises all passengers to take out adequate travel insurance. Some Eurolines member companies offer the facility to purchase travel insurance at the same time as the ticket purchase.
Eurolines is a federation of highly respected coach operators across Europe operating under a united Eurolines brand. The country where a passenger books a ticket determines which Eurolines company a passenger’s travel contract is with. For example, if a passenger makes their booking in the Republic of Ireland, their contract is under the terms and conditions of Bus Éireann/Eurolines.
Yes. On services from Ireland, child fares are applicable to those between 2 years and 12 years of age. Infant fares as shown in the fare tables are applicable to those under 2 years.
No. Persons under 16 years are not permitted to travel with Expressway Eurolines on any service unless accompanied by an adult over 18 years of age. Persons between the ages of 16 and 18 years travelling alone must be in possession of a letter of authority from a parent or guardian.
Passengers should arrive at stops or bus stations in good time. At larger station such as Busáras in Dublin and Victoria Coach Station in London, please be there 30 minutes before the scheduled coach departure. Check-in is generally organised by the driver of your coach. At London Victoria check-in is at the Eurolines desk in the station.
Applications for refunds of Eurolines tickets bought online should be emailed to the Bus Éireann Eurolines Team before the departure date. Please see Eurolines conditions of carriage for further information.
Luggage other than hand luggage must be stored in the luggage compartments (boots) of the coach. Each adult passenger is allowed a maximum of two medium sized suitcases or bags free of charge – each item not exceeding 80 x 70 x 20 cm in size and 15 kg in weight. In addition one small item of hand luggage, capable of fitting in an overhead luggage rack or under a seat is permitted. It is the responsibility of each passenger to present personally their luggage for customs and/or security examination when required. All luggage must be labelled and is carried at owner’s risk. Medication, money, travel/identity documents and other valuable items must not be carried in luggage but should be carried on the person at all times. Hand luggage must not be left unaccompanied in the coach during the ferry crossing or at refreshment stops. Additional luggage including bulky or heavy items will not be carried due to weight and space restrictions. This is strictly enforced due to legal coach weight restrictions. If you turn up with luggage over the allowance, it will not carried.
Seats are not individually allocated. You may sit anywhere on the coach provided the seat is free.
Yes. Passengers must provide their own non-electric, folding wheelchair which will be stored in the coaches' luggage compartment when on the move.
No. A no smoking (including the use of e-cigarettes and vapes) and no alcohol consumption policy operates on all services while aboard the coach.
Passengers will generally be asked to leave the coach with their luggage and walk through a security check at the ports. They will then rejoin the coach which will drive onto the ferry. Once safely on the ferry, passengers should bring the items they will need while on the ferry with them when they leave the coach. The coach will be locked during the crossing. Please remember to rejoin your coach on the car deck when the ferry arrives at the port. At Holyhead port in Wales, there will be a Expressway Expressway Eurolines travel supervisor available to assist you if required.
All Expressway Eurolines journeys to and from Ireland include a scheduled passenger comfort stop in England of approximately 45 minutes duration. These are taken at motorway service areas with food and toilet facilities available. At comfort stops, it is essential that all passengers re-board the coach at the time specified by the driver; failure to do so may result in the coach departing without those passengers who do not return to the coach by the specified time. Your coach will also have a toilet on-board.
No not while you are on the coach. However, there is an excellent choice of food and beverages available on the ferry.
Yes the majority of coaches operating to and from Ireland on Expressway Eurolines services have free wifi.
Not on the majority of coaches. However, there are charging points available on board the ferry.
Yes the number in Great Britain is 08717 818178. In Ireland, the numbers are 01 703 2573 or 0818 836 611.